Shipping Policy

We currently ship only within the United States and do not offer international shipping at this time.

Processing Time  
Orders are typically processed within 1–3 business days after purchase.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time  
Standard shipping within the United States usually takes 3–7 business days, depending on the destination and carrier.

Orders are shipped via standard carriers such as USPS or UPS.

Estimated Delivery Time  
Total delivery time is typically 4–10 business days, including processing and shipping.

Please note that shipping times may vary during holidays or periods of high demand.

Shipping Costs  
Shipping costs are calculated at checkout based on the destination and shipping method selected.

Order Issues  
If you experience any issues with your delivery, please contact us at hello@heycha.co
We will work with you to resolve the issue as quickly as possible.

Lost Packages  
If a package is lost in transit, please contact us and we will assist in resolving the issue with the carrier.

Damaged Packages  
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of:

• the damaged item  
• the packaging  
• the shipping label  

This helps us resolve the issue quickly and arrange a replacement if necessary.

Responsibility  
HeyCha is not responsible for delays caused by carriers, weather, or other factors outside our control.

hello@heycha.co